Our privacy centre will help you learn about how we protect and manage your personal information, understand your rights and find answers to any privacy-related questions you may have.
Our Privacy Statement details how we collect, use, and share your personal information.
Retail Medical Scheme is committed to protecting your personal information. You can exercise your privacy rights as a data subject of the Scheme by completing one of the forms below. Your request will then be actioned by our Privacy team.
You can complete the relevant form online.
Alternatively, you may download and complete the forms manually as provided by the Information Regulator of South Africa at the links below and return these to us at ajaftha@shoprite.co.za
Our Access to Information Manual explains the information held by the Scheme and how you can request access to it.
Promotion of Access to Information Act Manual
The following categories of records of Retail Medical Scheme are available without a person having to request access
|
Category of records |
Types of the record |
Available online |
Available upon request |
|
Commercial records |
RMS Brochures and benefit and product information flyers, application forms, tax certificates |
X |
X |
|
Governance records |
Annual financial statements as part of RMS annual disclosures and Registered Rules |
X |
X |
|
Privacy/information |
Access to information manual (PAIA Manual) |
X |
X |
|
Commercial records |
Newsletters |
X |
X |
Please send a message to our Information Officer at ajaftha@shoprite.co.za.
If you have a query or a complaint about the Scheme or its services, please go to the contact us section of this website to direct your query to the correct division.
Should you prefer to direct your query to the Information Regulator, you can visit their website:
https://inforegulator.org.za or send them an email:
Protection of Personal Information Act: POPIAComplaints@inforegulator.org.za
Promotion of Access to Information Act: PAIAComplaints@inforegulator.org.za
Contact details of the Information Regulator:
- Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
- P.O Box 31533, Braamfontein, Johannesburg, 2017
- Tel No. +27 (0) 10 023 5207
View our Terms and Conditions that outlines how we use your personal information while on the Retail Medical Scheme's digital platform. You can also view our Cookie Policy.